The Niagara Parks Commission (NPC) ensures that any personal information collected from customers is collected, used, disclosed and eventually destroyed in a manner that is secure and responsible. We believe that the measures we have developed and implemented will serve that interest and maximize your experience with us.

Collection of Information

Personal information is any information about an identifiable individual. This includes information such as your name, address, e-mail address and any payment information you provide. All personal information that we collect is provided voluntarily when you choose to contact us or to purchase merchandise and/or services. We collect only the information that is required to provide the services you requested. NPC will not retain personal information for longer than is reasonably necessary or applicable law permits.

Any statistical reporting that is created or disseminated is on a completely anonymous basis. In other words, it would not be possible to ascertain the individual to whom the information relates.

Video Recording Systems

The Niagara Parks Commission uses video recording systems as part of its continuing efforts to ensure the safety and security of its visitors, employees and numerous sites and facilities. The personal information collected by the use of these video recording systems (CCTV) is collected under the authority of the Niagara Parks Act and the Occupier’s Liability Act.

In order to provide notice to individuals that a video recording system is in use, all NPC venues and WEGO buses where video recording systems are monitored are posted with appropriate signage in prominent locations, which are readily visible to members of the public.

Any questions about this collection can be directed to NPC’s Freedom of Information and Privacy Coordinator, whose contact can be found below.

Disclosure of Personal Information

NPC will not provide your personal information to third parties unless the disclosure of that information is:

(a) required by law;

(b) made in response to your request for the services we provide; or,

(c) made with your express consent.

In the event that it is necessary to provide personal information to one of the business partners with whom we contract to provide those services, those partners have contractually agreed to adhere to the privacy provisions under which we operate.

Security of Personal Information

NPC has procedures in place to secure all personal information in our possession. Access to your personal information is limited to those staff members and business partners who require it in order to fulfil your requests. Additionally, we maintain a secure server and an up-to-date security system to safeguard your transactions and the information you provide.

Accessing Personal Information

Should you wish to view, delete or change your personal information please advise us at info@niagaraparks.com. In an effort to ensure that the information you have provided is accurate, up-to-date and retained only as long as required, the information is destroyed within a specified period following your last purchase and/or correspondence.

Questions Concerning NPC’s Privacy Policy

If you have any questions or concerns regarding NPC’s privacy policy or the use of the personal information you provided to NPC, please contact our privacy officer at:

Freedom of Information and Privacy Co-ordinator

The Niagara Parks Commission

P.O. Box 150

Niagara Falls, ON L2E 6T2

Phone: 905-356-2241

Fax: 905-354-6041

  • Contact

Our Privacy Co-ordinator will respond to your inquiry no later than 30 days from the time at which it is received.