Who We Are
Emergency: 911

The Niagara Parks Police Service was formed in 1887 by the Niagara Parks Commission in support of its mandate as established by the Niagara Parks Act of Ontario.

The sworn members of the Niagara Parks Police Service are appointed as Special Constables by the Regional Municipality of Niagara Police Service Board under the provisions of the Community Safety and Policing Act of Ontario.

The Niagara Parks Police Service performs front line policing functions in relation to the Parks, including the 56 km Niagara River Parkway corridor, which parallels the international border with the United States.

The Niagara Parks Police Service continues a proud history of service to meet the specialized policing needs of the Niagara Parks Commission and the millions of international and domestic visitors Niagara Parks welcomes annually.

For Emergencies

For emergency assistance, dial 9-1-1 on your telephone. An operator will answer your call and request which service is required. You will then be connected to either the police, fire or ambulance service in your area. Please stay on the line until told to hang up. Let the operator control the conversation and answer all questions as best you can. In emergency situations, help is on the way as you are giving the information.

Niagara 9-1-1 and the Emergency Services of Niagara are pleased to announce the delivery of Text with 9-1-1 (T9-1-1) service in the Niagara Region. T9-1-1 technology enables Communications operator to communicate with members of the Deaf/ HoH or non-verbal Community by text messaging. T9-1-1 can be used whenever a Police, Fire Department, Niagara EMS or Niagara Parks Police response is required.

• Registered for T9-1-1 with the DHHSI subscriber’s cell phone company in advance.
• Capable of sending and receiving text (SMS) messages and activated with a service package that includes text messaging.
• Connected to a cellular network.

In order to use the T9-1-1 service, registered users must place a conventional voice call to 9-1-1. The call from a registered cell phone is flagged to the emergency operator, prompting them to initiate a text chat with the registered device. Note that NO cell phone can initiate a text messaging session with a 9-1-1 centre. Unsolicited text messages sent to the number 9-1-1 are not delivered. The open call alongside a T9-1-1 messaging session enables the emergency operator to hear background sounds, and to immediately transition to a voice conversation with any person if the opportunity arises.

T9-1-1 registered callers are asked to be prepared to identify their ability to speak or hear as it is possible to expedite by conducting one side of the communication verbally while messaging the remainder of the communication.

T9-1-1 messaging, unlike conventional 9-1-1 calls, is reliant upon commercial public networks and the technological constraints thereof; Niagara 9-1-1 has no control over the delivery success/timelines of text messaging content.

As with voice calls to 9-1-1, the T9-1-1 service must only be used in the case of emergencies. Additional detail and instructional videos are available at www.textwith911.ca.

What We Do

Our members perform policing functions including proactive patrols, enforcement of provincial and federal statutes, maintaining the public peace, responding to routine and emergency calls for service, and providing assistance to our visitors 24/7/365.

Niagara Parks Police Service members manage the pedestrian and vehicular traffic concentrated in Queen Victoria Park as well as the crowds associated with large scale special events including marathons, triathlons, concerts, cultural gatherings, New Years’ Eve celebrations, and holiday weekends.

Working with our law enforcement, emergency services, and community partners, Niagara Parks remains as a safe destination of choice for a globally diverse community of international and domestic visitors.

How to Make a Complaint About a Police Officer

Submit a New Complaint to the Law Enforcement Complaints Agency (LECA)

The Law Enforcement Complaints Agency (LECA) deals with complaints about the conduct of police officers, special constables with the Niagara Parks Commission, and peace officers in the Legislative Protective Service.

Complaints about a member of a Police Service Board, the adequacy and effectiveness of policing provided by a police service, or the failure of a Police Services Board to comply with the Community Safety and Policing Act, 2019 (CSPA) and its regulations should be made to the Inspector General of Policing (as outlined above).

Please note that the information on this form may be sent to the designated authority, staff in care of their Professional Standards Unit, as well as the subject officers, if any, and used for the purposes of administering the CSPA and regulations.

If you have questions about filling out this form or about the complaints process, visit their website at: www.leca.ca or call LECA at: 1-877-411-4773 or 416-246-7071.

If you require accommodation, kindly submit your complaint first and ensure to include the complaint number when making the accommodation request. If you need accommodation under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), please complete the Accommodation Request Form. If you cannot complete the form, please call the number above or email [email protected].