Privacy Statement

Last updated December 17, 2025

The Niagara Parks Commission (“NPC”) recognizes the importance of privacy. The purpose of this Privacy Statement is to inform you about the types of personal information we collect, use and disclose, and the purposes for doing so. It also explains how you may access and correct your personal information or ask questions about NPC’s privacy practices.

What is Personal Information?

Under Ontario’s Freedom of Information and Protection of Privacy Act (“FIPPA”), NPC is responsible for personal information in its custody or under its control. Personal information is any recorded information about an identifiable individual, and may include:

name, address and other contact information
information about your bookings and purchases with us
financial information, such as credit or debit card information relevant to purchases you make
correspondence of a private or confidential nature.

Personal information does not include the name, title, contact information or designation of an individual who is acting in a business, professional, or official capacity.

When Do We Collect Personal Information?

NPC collects your personal information when you:

visit our website
visit our parks
purchase our products or services
register for events which we organize
submit your personal information for an employment opportunity
otherwise interact with us.

If you provide personal information about another individual to us, it is your responsibility to obtain the consent of that individual to do so.

Purposes for Collecting Personal Information

As an Ontario government institution that is subject to FIPPA, NPC collects personal information for purposes that are authorized by a statute, or for the proper administration of a lawfully authorized activity.

For example, NPC collects personal information under the authority of the Niagara Parks Act, R.S.O. 1990, c. N.3, as well as other laws applicable to NPC. In some cases, NPC also collects personal information for law enforcement purposes, including through the Niagara Parks Police Service.

For example, NPC may collect, use and disclose personal information to:

operate Niagara Parks
provide products and services that an individual orders or requests, including to process transactions, such as bookings or tickets
provide individuals with information on upcoming events at our parks, or new or current products or services related to our parks, or our other promotional campaigns
respond to an individual’s comments, questions or complaints
enforce and administer NPC rules and policies
detect, prevent and investigate fraud, theft and other illegal activities
respond to claims or incidents, such as injury or damage
administer applications for employment

We may also convert personal information into data that does not reasonably identify any individuals that it is about. We use that data to improve our operations, services and products.

Generally, at or before the time we collect personal information, we notify you about the purposes for doing so.

For a listing of all Personal Information Banks maintained by NPC, please visit the Directory of Personal Information Banks. FIPPA defines a Personal Information Bank as “a collection of personal information that is organized and capable of being retrieved using an individual’s name or an identifying number or particular assigned to the individual”.

Privacy and Our Website

Use of Artificial Intelligence

NPC may provide you with the option to ask questions to a virtual agent through a chat function on our website. We use a generative AI tool to process and respond to these questions. You should not enter any personal information or other sensitive information into the chat interface. You are responsible for verifying the accuracy of information provided to you through the chat option.

Website Traffic

When you browse or download information from our website, NPC automatically collects limited amounts of information about those interactions. The types of information we collect include but are not limited to:

Internet Protocol (IP) addresses of the computers or devices being used to our website
operating systems and the types and versions of browsers and devices used to access our website
dates and times of website access
pages of our website visited
interactions with website functionality

This information is used to administer and improve our website. Generally, we make no attempt to link this information with the identity of individuals; however, we would do so if we detected attempts to disrupt or damage our website.

Cookies

NPC uses cookies to improve website user experience and performance. A cookie is a small data file that is sent to your device by the website. NPC uses two types of cookies:

Persistent cookies: These are stored on your computer but will expire after a specified expiration date or if you delete them. Persistent cookies identify your browser and IP (Internet Protocol) address, but do not collect personal information such as your name and address.
Session cookies: These help facilitate your use and navigation of a website. Session cookies expire when the browser is closed.

At any time, you can clear, block or stop cookies by adjusting your browser settings.

If you block all cookies, you can still use our website but may not be able to access some services and features.

Google Analytics

We use cookies from Google Analytics to learn how people use our websites, so we can improve our websites, and related content and services.

We do not:

use cookies that allow us or Google to identify you personally
share metrics from Google Analytics with Google
access or manage cookies that Google advertising services use
use Google Analytics Advertising Features or Google Signals

If you have concerns about Google services, you can opt out of Google Analytics cookies. If you opt-out, there is no serious change to your browsing experience on our website.

Video Recording Systems

NPC uses Closed Circuit Television (“CCTV”) recording systems as part of its efforts to ensure the safety and security of its visitors, employees and the numerous sites and facilities within our parks. The personal information collected by the use of CCTV recording systems is collected under the authority of the Niagara Parks Act, R.S.O. 1990, c. N.3 and the Occupier’s Liability Act, R.S.O. 1990, c. O.2.

NPC has posted signs at its venues and on WEGO buses to provide notice to individuals that a CCTV video recording system is in use.

Any questions about the collection of personal information by these recording systems can be directed to NPC’s Freedom of Information and Privacy Officer: (see the “How to Contact Us” section below).

Sharing of Personal Information

NPC may, from time to time, provide personal information to other organizations that we work with to provide our products and services or who have a need to know the information for a permitted purpose. These may include our contractors and other service providers, municipalities, and other government agencies. NPC generally limits the sharing of personal information to what is necessary to achieve a permitted purpose and takes steps to ensure the sharing is secure.

Retention of Personal Information

NPC retains personal information for as long as it is needed for the purposes for which it was collected and any longer period determined under applicable law. NPC destroys or archives personal information when no longer needed.

In limited circumstances, and subject to applicable law, NPC may use service providers who process personal information outside of Canada. Although NPC takes steps to safeguard personal information in its control, while personal information is outside of Canada, it is subject to the laws of the country in which it is located, which may require disclosure of that personal information to authorities in another country

Accessing and Updating Your Personal Information

We expect you, from time to time, to supply us with updates to your personal information, when required. We will not routinely update your personal information, unless such a process is necessary.

You may make a written request to access your personal information in our custody or control. We will provide you with any such personal information as required by FIPPA.

You may also challenge the accuracy or completeness of your personal information in our records. If you successfully demonstrate that your personal information in our records is inaccurate or incomplete, we will amend the personal information as required. Where appropriate, we will transmit the amended information to third parties having access to your personal information.

We may require that you provide sufficient identification to fulfill your request to access or correct your personal information. Any such identifying information will be used only for this purpose. We will not charge any costs for you to access your personal information in our records without first providing you with an estimate of the approximate costs, if any.

You may have the right to make a complaint to the Information and Privacy Commissioner of Ontario if you object to how we have handled your request.

Changes to Privacy Statement

From time to time, we may make changes to this Privacy Statement. When changes are made to this Privacy Statement, they will become immediately effective when published in a revised Privacy Statement posted on our website unless otherwise noted. We may also communicate the changes to this Privacy Statement through our services or by other means. The Privacy Statement was last revised as of the date that appears at the top of this page.

How to Contact Us

If you have comments, questions, concerns or complaints regarding your personal information or our privacy practices, or if you wish to make an access or correction request, please contact our Freedom of Information and Privacy Officer:

Address:

Freedom of Information and Privacy Officer
The Niagara Parks Commission
P.O. Box 150
Niagara Falls, ON L2E 6T2