General Information
To improve accessibility for all our visitors, The Niagara Parks Commission is making improvements to our website. Please watch our progress. We welcome your thoughts and feedback.
Multi-Year Plan
On November 29, 2012, we held a public consultation to both present our Multi-Year Accessibility Plan (2013 - 2017) and gather feedback to assist the Commission in identifying barriers experienced by visitors to Niagara Parks. The plan is available in the following formats:
Niagara Parks welcomes feedback in respect to its Multi-Year Accessibility Plan (2013 - 2017) and is accepting comments until December 20, 2012. To submit your comments, please write to accessibility@niagaraparks.com
Our Commitment
The Niagara Parks Commission (NPC) is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its Accessibility Standards.
NPC works to promote accessibility for persons with disabilities based upon the core principles of dignity, independence, inclusion, integration, responsiveness and equality of opportunity. This commitment is established through the NPC Accessibility Policy and the practices and procedures implemented by NPC concerning its operations and guest experience.
NPC shall provide accessibility and accommodation for persons with disabilities through AODA’s customer service standard, integrated accessibility standard and all other standards as they are developed. NPC will implement the Integrated Accessibility Regulation requirements in accordance with the time frames outlined in the regulation.
NPC’s Accessibility Policy is available to the public and in alternate format upon request by writing to accessibility@niagaraparks.com
Communication
NPC shall comply with the requirements of AODA and shall take reasonable steps to communicate with persons with disabilities in ways that take into account their disability.
NPC shall also ensure that all staff, volunteers and others dealing with the public on behalf of NPC are properly trained in how to communicate with guests with various types of disabilities.
The following accessible documents are available to download:
Should you require any further information in an alternate format, please contact us.
Have a Comment or Question?
Niagara Parks welcomes guest comments. We are committed to providing excellent customer service and your comments help us improve the guest experience.
Feedback is welcome via our staff at any Niagara Parks venue, through the Niagara Parks website, or by contacting:
Accessibility Niagara Parks
The Niagara Parks Commission
5881 Dunn Street, Niagara Falls, ON, L2G 2N9
During regular working hours (8:30 a.m. to 4:45 p.m.) Monday to Friday
(905) 295-4377 ext. 235 or FAX (905) 353-0533
After hours and on weekends at:
(905) 358-3268, ext. 222, or FAX (905) 295-4142
TTY Local (905) 356-5672
TTY Toll Free 1 (855) 356-5672
accessibility@niagaraparks.com
Make the Most of Your Visit to Niagara Parks
Niagara Parks strives to promote accessibility for all our guests and is committed to ensuring all of our guests have a comfortable and enjoyable experience. We offer many beautiful and exciting venues that are accessible to our guests with disabilities. This page will assist you in planning your visit to Niagara Parks.
Best Time to Visit
The peak tourist season at Niagara Parks is between late June and early September and during those months between 11 a.m. and 4 p.m. our properties can be very busy. If crowds and congestion are a concern, you may want to plan your visit outside of these times.
Accessibility in Niagara Falls
To learn more about accessible services in the Niagara Region, we invite you to visit http://www.accessibleniagara.com
