In fulfilling our mission, The Niagara Parks Commission (NPC) strives at all times to provide its goods and services in a way that respects the dignity and independence of persons with disabilities. NPC is committed to giving persons with disabilities the same opportunity or reasonable alternative to access our goods and services and allowing them to benefit from the same or similar services, in the same place and in a similar way as other visitors.
It is the policy of NPC to promote accessibility for persons with disabilities based upon the core principles of dignity, independence, inclusion, integration, responsiveness and equality of opportunity. This commitment is established through this policy of The Niagara Parks Commission and the practices and procedures implemented by NPC concerning its operations and visitor experience. NPC is committed to compliance with AODA and its accessibility standards. NPC shall provide accessibility and accommodation for persons with disabilities through AODA’s customer service standards and all other standards as they are developed.
NPC’s Accessibility Policy is available to the public and in alternate format upon request by writing to email@example.com
Service Disruption Notice
One of the two elevators at Journey Behind the Falls is currently undergoing maintenance and is expected to be out of service until February 22, 2016.
For Information and document requests under the customer service standards, please contact:
The Niagara Parks Commission
Attention: Accessibility Coordinator
P.O. Box 150
7400 Portage Road
Niagara Falls, ON Canada L2E 6T2
Business: (905) 295-4377 ext 3440
TTY Local: (905) 356-5672
TTY Toll Free: 1 (855) 356-5672
Fax: (905) 295-4142
To improve accessibility for all our visitors, The Niagara Parks Commission is making improvements to our website. Please watch our progress. We welcome your thoughts and feedback.
During annual public consultation sessions, NPC presents the progress report on our Multi-Year Accessibility Plan (2013 - 2017) and gathers feedback to assist the Commission in identifying barriers experienced by visitors to Niagara Parks. The latest plan is available in accessible PDF format.
Niagara Parks welcomes feedback in respect to its Multi-Year Accessibility Plan (2013 - 2017). To submit your comments, please write to firstname.lastname@example.org or use our Accessibility Feedback Form.
NPC shall comply with the requirements of AODA and shall take reasonable steps to communicate with persons with disabilities in ways that take into account their disability.
NPC shall also ensure that all staff, volunteers and others dealing with the public on behalf of NPC are properly trained in how to communicate with guests with various types of disabilities.
The following accessible documents are available to download:
- 2015-16 Niagara Parks Visitor Guide [Accessible PDF]
- 2014-15 Annual Report [Accessible PDF - English] [Accessible PDF - French].
- 2015-18 Business Plan [Accessible PDF - English] [Accessible PDF - French].
Should you require any further information in an alternate format, please contact us.
Have a Comment or Question?
Niagara Parks welcomes guest comments. We are committed to providing excellent customer service and your comments help us improve the guest experience.
Feedback is welcome via our staff at any Niagara Parks venue, through the Niagara Parks website, or by contacting:
Accessibility Niagara Parks
The Niagara Parks Commission
7856 Portage Road, Niagara Falls, Ontario, L2G 5Y8
During regular working hours (8:30 a.m. to 4:45 p.m.) Monday to Friday
(905) 295-4377 ext 3440 or FAX (905) 295-4142
After hours and on weekends at:
(905) 358-3268, ext. 4222, or FAX (905) 295-4142
TTY Local (905) 356-5672
TTY Toll Free 1 (855) 356-5672
Best Time to Visit
The peak tourist season at Niagara Parks is between late June and early September and during those months between 11 a.m. and 4 p.m. our properties can be very busy. If crowds and congestion are a concern, you may want to plan your visit outside of these times.