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Emergency Services

Niagara Parks takes great care and concern to ensure the safety and comfort of its visitors and employees. To serve the thousands of individuals on our property throughout the year, our Health, Safety and Environment personnel provide necessary first aid and assistance, working closely with Niagara Parks Police.

Our First Aid Station is located at Table Rock, the historic building next to the Horseshoe Falls. First Aid Attendants are fully trained and will provide Standard First Aid and CPR (level C) services for all visitors and staff in the immediate vicinity. These services are available on weekends during late May, June and early September, and from 10:00 a.m. until 8:00 p.m. every day during July and August.

If an incident requiring medical attention should occur outside the Table Rock area, the Niagara Emergency Medical Services (NEMS) provide rapid response through paramedics on bicycles. From Victoria Day to Labour Day, two paramedics on bikes provide emergency medical care in the tourist district of Niagara Falls for 12 hours each day. The bike medics work in conjunction with Niagara Parks Police Service and the Niagara Regional Police Service Casino Unit.

Bike medics are fully equipped to provide primary or advanced level medical care ~ they simply do not have the ability to transport patients. When a bike medic responds to an emergency, an ambulance is dispatched to the location as well. As the first on the scene, bike medics are able to provide quick, timely and responsive medical assistance, while paramedics in the ambulance are able to continue patient care en-route to a hospital.

The Outdoors and Your Health

To fully enjoy your visit to Niagara Parks we encourage you to take precautions when spending time outdoors. In outdoor settings, to help protect yourself from sun, ticks and mosquitoes, we suggest that you:

  • Wear a wide-brimmed hat and sunglasses with ultraviolet (UV) rays protection.
  • Wear light-coloured long-sleeved shirts and pants, whenever possible.
  • Enjoy the surroundings with occasional rests indoors or in shady areas.
  • Drink plenty of water on warm days.
  • Use sunscreen and lip balm with a minimum Sun Protection Factor (SPF) of 15, even on a cloudy day.
  • Use an effective insect repellent. Whenever you use a repellent, carefully read and follow the manufacturer’s directions.

Please protect yourself while visiting Niagara Parks. Personal protection equipment is available at our stores for your convenience.

For more information on protecting yourself while outdoors, please contact the Ontario Ministry of Health at 1-800-268-1154, or your local Health Department.

Water Safety – Know Your Surroundings

Whether you are fishing, boating, swimming or skating, please stay a safe distance from areas with fencing, buoys, booms and warning signs, which exists along Ontario Power Generation facilities. Information on safety surrounding OPG facilities can be found here.

West Nile Virus

Niagara Parks has developed a West Nile Virus (WNV) Action Plan in cooperation with the Regional Niagara Public Health Department and local municipalities. The plan consists of several activities: routine monitoring and mitigation of potential mosquito breeding sites, catch-basin treatment program, treatment of standing water sites in selected areas, and assisting the Region in the delivery of its WNV awareness and education program.

Special Aid

The following Niagara Parks locations are also equipped with defibrillators and have staff trained to assist when an individual is experiencing a cardiac episode:

  • Legends on the Niagara Golf complex.
  • Niagara Parks Botanical Gardens & Butterfly Conservatory
  • Table Rock Complex
  • Whirlpool Golf Course