Niagara Parks COVID-19 Information Centre
In response to the ongoing coronavirus (COVID-19) pandemic, special measures are in place at Niagara Parks. We are committed to providing you with updates as more information becomes available. In addition to the information on this page, our Guest Services Centre is available to answer any questions you may have.
Please contact us via email at email@example.com or toll-free at 1.877.642.7275.
Top Things to Know
Here are the most important things you need to know when visiting Niagara Parks:
Face coverings are required at all Niagara Parks attractions. Guests are encouraged to bring their own, but disposable options are also available.
Timed attraction reservations can be made at any Niagara Parks attraction or Welcome Centre. Attraction pass-holders receive priority access to capacity-limited locations.
Cleaning procedures have been enhanced across Niagara Parks. Extra attention is paid to high-touch areas, and guests are encouraged to make frequent use of hand wash and sanitizer stations.
Learn more about specific measures we’re implementing at our experiences to create a safe and secure way to explore Ontario’s only 56-kilometre outdoor adventure museum.
We're excited to start welcoming you back! Check out some of the general precautions we're taking to keep you safe.Learn More
Standing at the foot of the Canadian Horseshoe Falls or experiencing how the falls were first formed, learn how we're creating a safer experience for our guests.Learn More
Niagara Parks is dedicated to sourcing local ingredients for our restaurants. Learn how we're also reshaping the experience to provide a safe, comfortable experience for all.Learn More
Please check back periodically for updates on the re-opening of Niagara Parks services and locations. Niagara Parks takes great pride in the beauty of our horticulture and landscapes, thanks to the dedication and expertise of our staff. While we work together to help slow the spread of COVID-19, you may notice some areas of Niagara Parks with reduced landscaping maintenance or plantings at this time. Due to the impacts on our operations and staffing levels, we have adjusted our planting schedules and maintenance plans for the 2020 season to focus on key floral displays and beds.
|Journey Behind the Falls||Attraction||6650 Niagara Parkway [Map]||Open|
|White Water Walk||Attraction||4330 River Rd [Map]||Open|
|Butterfly Conservatory||Attraction||2565 Niagara Parkway [Map]||Open|
|Whirlpool Aero Car||Attraction||3850 Niagara Parkway [Map]||Open|
|Niagara's Fury||Attraction||6650 Niagara Parkway [Map]||Closed|
|Hornblower Niagara Cruises||Attraction||5920 Niagara Parkway [Map]||Closed|
|Zipline to the Falls||Attraction||5290 Niagara Parkway [Map]||Closed|
|Falls Incline Railway||Attraction||7001 Portage Road [Map]||Open|
|Table Rock House Restaurant||Restaurant||6650 Niagara Parkway [Map]||Closed|
|Queen Victoria Place Restaurant||Restaurant||6345 Niagara Parkway [Map]||Open|
|Queenston Heights Restaurant||Restaurant||14184 Niagara Parkway [Map]||Closed|
|Legends on the Niagara Restaurant||Restaurant||9561 Niagara Parkway [Map]||Closed|
|Whirlpool Golf Course Restaurant||Restaurant||3351 Niagara Parkway [Map]||Closed|
|Floral Showhouse||Nature + Gardens||7145 Niagara Parkway [Map]||Open|
|Botanical Gardens||Nature + Gardens||2565 Niagara Parkway [Map]||Open|
|Niagara Glen Hiking Trails||Trails||3050 Niagara Parkway [Map]||Open|
|Niagara Glen Nature Centre||Nature + Gardens||3050 Niagara Parkway [Map]||Closed|
|Niagara Glen Picnic Pavillion||Nature + Gardens||3051 Niagara Parkway [Map]||Open|
|Niagara Glen Nature Centre Washrooms||Amenity||3050 Niagara Parkway [Map]||Open|
|Queenston Heights Park||Nature + Gardens||3053 Niagara Parkway [Map]||Open|
|Queenston Heights Washrooms||Amenity||3053 Niagara Parkway [Map]||Open|
|Queenston Heights Picnic Pavillion||Amenity||3053 Niagara Parkway [Map]||Open|
|Kingsbridge Park||Nature + Gardens||7870 Niagara Parkway [Map]||Open|
|Dufferin Islands||Nature + Gardens||6345 Dufferin Isle Road[Map]||Open|
|Dufferin Islands Washrooms||Amenity||6345 Dufferin Isle Road[Map]||Open|
|Ussher’s Creek Boat Launch||Boat Launch||[Map]||Open|
|Netherby Road Boat Launch||Boat Launch||[Map]||Open|
|Anger Avenue Boat Launch||Boat Launch||[Map]||Open|
|Nichol’s Marine Boat Launch||Boat Launch||Open|
|Queenston Docks Boat Launch||Boat Launch||[Map]||Open|
|Marina at Miller's Creek Boat Launch||Boat Launch||2400 Niagara Parkway [Map]||Open|
|Marina at Miller's Creek Washrooms||Washrooms||2400 Niagara Parkway [Map]||Open|
|Marina at Miller's Creek Snack Bar||Restaurant, Quick Serve||2400 Niagara Parkway [Map]||Closed|
|Laura Secord Homestead||Heritage||29 Queenston Street [Map]||Open|
|Laura Secord Homestead Gift Shop||Shopping||29 Queenston Street [Map]||Open|
|Mackenzie Printery||Heritage||1 Queenston Street [Map]||Closed|
|McFarland House||Heritage||15927 Niagara Parkway [Map]||Closed|
|Old Fort Erie||Heritage||350 Lakeshore Road [Map]||Open|
|Legends on the Niagara||Golf||9561 Niagara Parkway [Map]||Open|
|Whirlpool Golf Course||Golf||9561 Niagara Parkway [Map]||Open|
|Oak Hall Par 3||Golf||7400 Portage Road [Map]||Closed|
|Grand View Marketplace||Shopping||5920 Niagara Parkway [Map]||Closed|
|Grand View Marketplace Pop-up Shop||Shopping||5920 Niagara Parkway [Map]||Open|
|Grand View Ice Cream||Restaurant, Quick Serve||5920 Niagara Parkway [Map]||Open|
|Grand View Restaurant||Restaurant, Quick Serve||5921 Niagara Parkway [Map]||Closed|
|Queen Victoria Place Gift Shop||Shopping||6345 Niagara Parkway [Map]||Open|
|Queen Victoria Place: Tim Hortons||Restaurant, Quick Serve||6345 Niagara Parkway [Map]||Open|
|Table Rock Centre||Welcome Centre||6650 Niagara Parkway [Map]||Open|
|Grand View Marketplace Welcome Centre||Welcome Centre||5921 Niagara Parkway [Map]||Closed|
|Clifton Hill Welcome Centre||Welcome Centre||[Map]||Open|
|Murray Hill Welcome Centre||Welcome Centre||[Map]||Open|
|Rapidsview Welcome Centre||Welcome Centre||[Map]||Closed|
|Oak Hall||Administration||7400 Portage Road [Map]||Closed|
|Butterfly Cafe||Restaurant, Quick Serve||2565 Niagara Parkway [Map]||Closed|
|Butterfly Cafe Washrooms||Amenity||2565 Niagara Parkway [Map]||Open|
|All Parking Lots||Parking||[All Lots]||Open|
In the Media
Niagara Parks Announces investment in new attraction: Redevelopment and Adaptive Reuse of Canadian Niagara Power Generating Station
Project will transform the historic Canadian Niagara Power Generating Station into a landmark attraction and multi-use visitor space Attraction to...Read More
Niagara Parks to Continue Phased Reopening
· Niagara Parks will reopen its culinary, attractions, retail and transportation services · Phased openings to take place June 19, June 26, and...Read More
Niagara Parks Opens Queenston Boat Launch
Niagara Falls, ON –Niagara Parks has now opened its Queenston boat launch for the season. Additional signage advising on appropriate...Read More
Niagara Parks Approves Plan for Marina to Resume Operations for 2020 Boating Season
Niagara Falls, ON – On May 14, 2020, the Niagara Parks Commission approved a revised operating plan to open the...Read More
What is Niagara Parks doing to protect guests amid concerns over COVID-19?
Following direction from the Province, Niagara Parks has closed all public-facing facilities, effective March 14. Public areas, green spaces and recreational trails will remain open for walk-through access only with added signage repeating the advice of public health officials around physical distancing. Niagara Parks asks that if individuals are choosing to visit our public spaces at this time, to please keep a safe distance of at least 2 metres from others, avoid groups larger than 5 and avoid high-touch surfaces such as railings, benches, playgrounds, etc.
Though all of our public operations remain closed, Niagara Parks has limited public washrooms available. Washroom facilities are cleaned regularly from 9am to 5:30pm.
Are there any confirmed cases of COVID-19 in Niagara?
For the most up-to-date information on confirmed cases of COVID-19 in Niagara, please consult Niagara Region’s Public Health website at: https://www.niagararegion.ca/health/covid-19/default.aspx
I need to cancel my upcoming trip due to the situation with COVID-19. Can I get a refund?
Niagara Parks would be happy to refund or reschedule any Adventure or Wonder Pass purchases for guests who are adjusting their travel plans due to concerns over COVID-19. Please contact Niagara Parks’ Guest Services Centre for more information: firstname.lastname@example.org or 1.877.642.7275.
Are any Niagara Parks facilities open?
As of March 14, Niagara Parks’ public-facing facilities remain closed, including all attractions, retail outlets, restaurants, heritage sites, etc. Public areas, green spaces and recreational trails are open for walk-through access only and there are limited public washroom facilities available. Following direction from the Province, Niagara Parks has reopened its public boat launches (with the exception of Queenston Docks). Legends on the Niagara Golf Complex and Whirlpool Golf Course are also open with health and safety measures in place to ensure safe physical distancing. For more information, please visit niagaraparks.com/golf
Are any Niagara Parks events and/or public programming happening at this time?
No, Niagara Parks has suspended all events and programming until further notice. Niagara Parks’ Guest Services Centre has contacted customers who have purchased tickets to arrange for refunds. If you have purchased a ticket for an event in the next three weeks but have not yet been contacted, please email email@example.com or call 1.877.642.7275.
When will Niagara Parks sites reopen?
The health and safety of our employees and guests remains our number one priority as we look toward the future reopening of our sites and attractions.
Though we don’t yet have an official reopening date, our team is hard at work updating our health and safety practices and procedures across the organization, so that when it is time, we are able to welcome back our staff and guests safely.
Can I still go see the falls?
Queen Victoria Park and the area surrounding the falls are public spaces that remain open for walkthrough only. Please note that Table Rock Centre is closed to the public. Please maintain physical distancing of at least 2 metres and avoid groups and gatherings larger than 5 if walking through public spaces.
Is the nightly illumination of the Falls still happening?
Yes, the nightly illumination of the falls is proceeding as normal. For more information on the illumination schedule, please visit niagaraparks.com/illumination
Will Niagara Parks be closing any of its outdoor public spaces? (Nature areas, gardens, hiking trails, etc.)
Following direction from the Province, public areas, green spaces and recreational trails remain open for walkthrough access only. Guests are asked to follow all signage and maintain a safe physical distance of at least 2 metres from others when visiting public spaces.
How is Niagara Parks protecting its staff?
<p>Niagara Parks’ public-facing facilities have been closed since March 14, 2020. We are now focused on updating our health and safety procedures across the entire organization to protect both our staff and our guests to prepare for when we are able to reopen.</p> <p>Beyond following the highest standards of cleaning and sanitization practices, we are looking at every possible modification to our operations, from reducing capacities to contactless ticketing, so that we are truly doing everything we can to protect the health and safety of our staff and guests.</p>
What is Niagara Parks doing to enforce the emergency orders on its property?
Niagara Parks has added signage across its sites repeating the advice of public health officials around physical distancing to help individuals make informed decisions to protect themselves and those around them. Niagara Parks’ dedicated police force, the Niagara Parks Police Service is continuing to patrol the Niagara Parkway to ensure members of the public are aware of the measures in place to protect all of our safety as we fight the spread of COVID-19.
How do I report activity that goes against the emergency orders established by the Province on Niagara Parks property?
Should members of the community wish to report any instances of non-compliance with the emergency orders on Niagara Parks property, they can contact Niagara Parks Police Service dispatch at (905) 356-1338 ext. 0. For any other information or questions related to Niagara Parks’ response to COVID-19, including closure information, individuals can contact Niagara Parks’ Guest Services Centre at 1.877.642.7275 or by email at firstname.lastname@example.org.
Is fishing allowed on Niagara Parks property?
At this time, fishing is permitted under the current provincial emergency orders, provided that individuals are following all relevant regulations and practising safe physical and social distancing. Niagara Parks has reopened its public boat launches, with the exception of Queenston Docks due to challenges with physical distancing at this location.
Am I able to hike at Niagara Parks?
While trails do remain open, Niagara Parks is sharing the message of Ontario’s Chief Medical Officer of Health that residents should be staying home at this time. Marked trails at hiking areas such as the Niagara Glen remain open due to the risk of unsanctioned trail use in this area. The Niagara River Recreation Trail is public space that remains open and accessible. For individuals that are continuing to use trails, they must exercise caution and maintain the safe physical distance of at least two metres apart from others. As a reminder, the safest way to exercise outdoors is to stay within your own neighbourhood.
Are parking lots open?
Niagara Parks parking lots remain open with added signage helping everyone to stay informed on the emergency orders in place to stop the spread of COVID-19. Following direction from the Province, Niagara Parks’ public spaces, parks and recreation trails remain open for walk-through access only.
Are Falls Fireworks currently happening?
The Falls Fireworks program is currently suspended for the season. It is our hope that we will be able to offer fireworks programming at some point this summer, however this will be dependent on the guidelines and recommendations provided by our public health officials.